Skip to content
FSRevsFSRevs User Guide

Manager Feedback

What This Helps You Do

Section titled “What This Helps You Do”

Read customer feedback across the locations you manage, find items that still need a response, document your follow-up, and control whether feedback and a reply appear publicly.

Who Can Open the Report

Section titled “Who Can Open the Report”

The report is available to Owners, Administrators, and Location Managers. Every result is limited to locations the signed-in manager can manage, so two managers may see different totals.

Open Reports > Manager Feedback. The initial view is Last 7 Days and sorts the newest feedback first.

Read the Briefing

Section titled “Read the Briefing”

The summary at the top shows:

  • Feedback — Matching written feedback in the selected period
  • Needs follow-up — Feedback that has not been marked Responded
  • Locations — Number of managed locations represented in the results

Each feedback card can show:

  • The customer’s written feedback and sentiment rating or score
  • Submitted date and time
  • Public or Private visibility
  • Needs Response or Responded status
  • Reply Added or Private Reply Draft when a reply exists
  • Submitted photos
  • Reviewer contact details
  • Who requested the feedback and which employee it was about
  • Location and Review Flow
  • Review sites the customer attempted to visit

Long feedback starts in a shorter view; select Read More to expand it. Use View Full Record when you need the complete response and Journey context.

Find the Feedback You Need

Section titled “Find the Feedback You Need”

Date and Location

Section titled “Date and Location”

Choose from:

  • Last 7 Days
  • Today
  • Yesterday
  • Last 30 Days
  • Custom Range
  • All Time

You can also select one managed location. Report dates use the appropriate local reporting context, so a day’s boundary may differ from your own device timezone.

Section titled “Search”

Search feedback or people checks the feedback text and available reviewer, customer, location, sender, employee, and Review Flow information.

More Filters

Section titled “More Filters”

Open More Filters to narrow by:

  • Follow-up status: Needs Response or Responded
  • Visibility: Public or Private
  • Sent By
  • Linked Employee
  • Review Flow
  • Rating or Customer Recommendation Score

Sort

Section titled “Sort”

Available sorts include:

  • Newest Feedback
  • Oldest Feedback
  • Needs Follow-up First
  • Highest Rating / Score
  • Lowest Rating / Score
  • Reviewer Name A–Z

Use Clear Filters when the current criteria hide an item you expect to see. Reset View returns the report to its normal starting view.

Follow Up on Feedback

Section titled “Follow Up on Feedback”

Select Follow Up on a card. The follow-up window gives you three separate controls:

Control What it does
Mark as Responded Records that your team followed up by reply, email, phone, or another method
Show Feedback Publicly Controls whether the feedback is eligible for your public testimonial surfaces after saving
Public Reply Saves an optional business reply of up to 2,000 characters; entering a reply marks it Responded

If you add a reply while the feedback is private, FSRevs asks you to choose:

  • Make Public & Save Reply — Publishes the feedback and saves the reply with it.
  • Save Reply (Keep Private) — Stores the reply as a private draft and keeps the feedback off public testimonial surfaces.

This confirmation prevents a reply from publishing private feedback by accident.

Copy a Reply for Email

Section titled “Copy a Reply for Email”

Use Copy for Email when you want the same wording in your email app. Copying only places the draft on your clipboard. It does not:

  • Send an email
  • Save the reply
  • Publish the feedback
  • Mark the feedback Responded

After copying, select Email Reviewer, paste the wording into the email, and return to Follow Up to save the appropriate status or reply separately.

Public Visibility and Replies

Section titled “Public Visibility and Replies”

Public feedback can appear on eligible public pages or widgets according to their own display and filtering settings. A saved public reply can appear with it when owner/business replies are enabled.

Private feedback and a Private Reply Draft remain internal. Before making feedback public, confirm that you have permission to publish the customer’s content and media.

A Practical Follow-Up Routine

Section titled “A Practical Follow-Up Routine”
  1. Start with Needs Follow-up First.
  2. Open the oldest or most urgent concern.
  3. Review the full record and customer context.
  4. Contact the reviewer by email or phone when appropriate.
  5. Save a concise reply if you want it retained with the feedback.
  6. Mark the item Responded.
  7. Make it public only when the content is suitable and you have permission to use it.

Troubleshooting

Section titled “Troubleshooting”

A location is missing The report shows only managed locations that have matching feedback. Check your location responsibilities and widen the date range.

A reviewer contact action is missing The response may not include that contact method, or your access may not permit it. Open the full record for the available details.

A reply is not showing publicly Confirm the feedback is Public, then check the public page or widget’s owner-reply and Review Flow filtering settings.

Section titled “Related Pages”