Manager Feedback Report
What This Helps You Do
Section titled “What This Helps You Do”Read customer feedback across the locations you manage, find items that still need a response, document your follow-up, and control whether feedback and a reply appear publicly.
This report includes completed Review Flow records with written feedback. Ratings without written feedback and Custom Form answers belong in Flow Activity and Form Responses, respectively.
Who Can Open the Report
Section titled “Who Can Open the Report”The report is available to Owners, Administrators, and Location managers. Every result is limited to locations the signed-in manager can manage, so two managers may see different totals.
Open Reports > Manager Feedback Report. The initial view is Last 7 Days and sorts the newest feedback first.
Read the Briefing
Section titled “Read the Briefing”The summary at the top shows:
- Feedback — Matching written feedback in the selected period
- Needs follow-up — Feedback that has not been marked Responded
- Locations — Number of managed locations represented in the results
Each feedback card can show:
- The customer’s written feedback and sentiment rating or score
- Submitted date and time
- Public or Private visibility
- Needs Response or Responded status
- Reply Added or Private Reply Draft when a reply exists
- Submitted photos
- Reviewer contact details
- Who requested the feedback and which employee it was about
- Location and Review Flow
- Review sites the customer attempted to visit
Long feedback starts in a shorter view; select Read More to expand it. Use View Full Record when you need the complete response and Journey context.
Find the Feedback You Need
Section titled “Find the Feedback You Need”Date and Location
Section titled “Date and Location”Choose from:
- Last 7 Days
- Today
- Yesterday
- Last 30 Days
- Custom Range
- All Time
You can also select one managed location. The period follows when the Review Flow response was completed, using your account’s reporting timezone rather than automatically using your device timezone. A reply written today on older feedback does not move that feedback into today’s completion period.
Search
Section titled “Search”Search feedback or people checks the feedback text and available reviewer, customer, location, sender, employee, and Review Flow information.
More Filters
Section titled “More Filters”Open More Filters to narrow by:
- Follow-up status: Needs Response or Responded
- Visibility: Public or Private
- Sent By
- Linked Employee
- Review Flow
- Rating or Customer Recommendation Score
Available sorts include:
- Newest Feedback
- Oldest Feedback
- Needs Follow-up First
- Highest Rating / Score
- Lowest Rating / Score
- Reviewer Name A–Z
Use Clear Filters when the current criteria hide an item you expect to see. Reset View returns the report to its normal starting view.
Follow Up on Feedback
Section titled “Follow Up on Feedback”Select Follow Up on a card. The follow-up window gives you three separate controls:
| Control | What it does |
|---|---|
| Mark as Responded | Records that your team followed up by reply, email, phone, or another method |
| Show Feedback Publicly | Controls whether the feedback is eligible for your public testimonial surfaces after saving |
| Public Reply | Saves an optional business reply of up to 2,000 characters; entering a reply marks it Responded |
If you add a reply while the feedback is private, FSRevs asks you to choose:
- Make Public & Save Reply — Publishes the feedback and saves the reply with it.
- Save Reply (Keep Private) — Stores the reply as a private draft and keeps the feedback off public testimonial surfaces.
This confirmation prevents a reply from publishing feedback that is currently Private by accident.
Select Save Follow-up to keep the changes. If you are making private feedback public, the action is labeled Publish & Save Follow-up. Close or cancel without saving when you want to leave the record unchanged. After saving, check the card’s Responded, visibility, and reply indicators; a Needs Response filter may remove a newly handled item from the current view.
Copy a Reply for Email
Section titled “Copy a Reply for Email”Use Copy for Email when you want the same wording in your email app. Copying only places the draft on your clipboard. It does not:
- Send an email
- Save the reply
- Publish the feedback
- Mark the feedback Responded
After copying, select Email Reviewer, paste the wording into the email, and return to Follow Up to save the appropriate status or reply separately.
Public Visibility and Replies
Section titled “Public Visibility and Replies”Written feedback starts Private. It can be changed to Public only when you choose to publish it and have the appropriate permission to use the customer’s content.
Public feedback can appear on eligible Public Pages or Showcases according to their own display and filtering settings. A saved public reply can appear with it when owner/business replies are enabled.
Feedback that remains Private and a Private Reply Draft stay internal. Contact permission for email or SMS does not grant permission to publish feedback, names, photos, or other submitted content.
A Practical Follow-Up Routine
Section titled “A Practical Follow-Up Routine”- Start with Needs Follow-up First.
- Open the oldest or most urgent concern.
- Review the full record and customer context.
- Contact the reviewer by email or phone when appropriate.
- Save a concise reply if you want it retained with the feedback.
- Set Mark as Responded once the follow-up is complete.
- Choose public visibility only when the content is suitable and you have permission to use it, then save the follow-up.
Troubleshooting
Section titled “Troubleshooting”A location is missing
Section titled “A location is missing”The report shows only managed locations that have matching feedback. Check your location responsibilities and widen the date range.
A reviewer contact action is missing
Section titled “A reviewer contact action is missing”The response may not include that contact method, or your access may not permit it. Open the full record for the available details.
A reply is not showing publicly
Section titled “A reply is not showing publicly”Confirm the feedback is Public, then check the Public Page or Showcase’s public-reply and Review Flow filtering settings.
Feedback disappeared after I saved the follow-up
Section titled “Feedback disappeared after I saved the follow-up”Check whether Needs Response or Private is filtering the view. Marking the item Responded or Public can remove it from those filtered results without deleting it.
Older unresolved feedback is not in the initial view
Section titled “Older unresolved feedback is not in the initial view”Last 7 Days limits completed-response dates. Widen the range or choose All Time and filter to Needs Response when reviewing a backlog.
Related Pages
Section titled “Related Pages”- Flow Activity — Open complete Review Flow records
- Public Pages — Control which public feedback and replies visitors see
- Showcase Settings — Configure Page and Embed testimonial display
- Roles & Permissions — Understand managed-location scope
- Dashboard — See the workspace overview